HolAp - Holiday apartments Ticino

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15:18 07 Jan 25

We will never book with HolAp and the Ackle couple again.Whether… customer service is good or bad often only becomes clear when problems arise. And there were!I won’t go into the dirt on the ventilation system. The apartment was basic, but quite nice.On the day of our arrival, we learned that a jazz festival would be taking place right outside our window for a week: noise from midday until sometimes 3 a.m., coming from several stages simultaneously and directed at us, with the balcony acting like a funnel, amplifying the noise even further. We couldn’t sleep! We saved audio and video recordings.The Ackle couple seemed completely oblivious. After we complained, they had vanished. They claimed they had mentioned the jazz festival. Yes, they had, but in a different context, without mentioning the significant noise pollution. Their response that we should have known because our son worked in town was also outrageous. No, firstly, he didn’t know, and secondly, being new to the area, he couldn’t have foreseen the deficiencies the apartment would suffer for a week.They gave us a few francs off for the saved cleaning costs. They refused to contact the apartment owner. Of course, he brings in money, and they didn’t want to jeopardize their business. Better to turn away a guest; business is good anyway. They offered us another apartment! But we would have had to pay extra for it. Again, no compromise whatsoever.Such behavior is reprehensible. We would have expected a subtle hint, since the ACKLES knew about the festival and where it was held.We moved out the next day. Almost 1,000 francs in damages, but at least we had some peace and quiet.leggi di più

13:20 15 Aug 24

20:23 07 Jun 24

06:10 25 Apr 24

11:41 31 Oct 23

Very competent, helpful, nice

Ivo

13:31 15 Sep 23

Extremely courteous and competent agent for holiday apartments and holiday… homes. Our rental property (Casa La Monda Cantik) was very well maintained, clean and well maintained. We felt very comfortable and can recommend Holap in every respect.leggi di più

Thomas Gartmann

14:01 25 May 23

Flavia Vitali

09:41 19 Dec 22

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Lionella Pisciani

20:01 02 Oct 22

Bexige Sky

18:01 22 Mar 22

The best agency in Ascona/Locarno for holiday apartments. Competent,… reliable, highly recommended!leggi di più

Nobbi Semmi

11:21 27 Jun 21

It was damn difficult to get HolAp. Once I got to the casafile site,… everything was very easy. It was as if I had booked on site at a travel agency. Thanksleggi di più

Thomas Miesing

15:52 19 May 21

Excellent, in all parts super equipped 50 sqm apartment with underground… parking space, close to the lake and immaculately clean. Very good service from the office, we came after office hours and found the key at the agreed place. We enjoy Switzerland, in everything.leggi di più

Miri Corrocher

17:51 15 May 21

A super great apartment with an exceptional view of the Brissago Islands… from the spacious terrace. Very uncomplicated and well organized administration.leggi di più

Benjamin B. Fenner

14:48 26 Jun 19

Very friendly and courteous service! Provide really clean apartments!… Recommended!!!leggi di più